Carpet Cleaning NW11 Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaning NW11 provides carpet, rug, upholstery and related cleaning services to residential and commercial customers. By booking a service with us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply.
Client means the person, firm or company requesting the services.
Company means Carpet Cleaning NW11, the provider of the services.
Premises means the property or location where the services are to be performed.
Services means carpet cleaning, rug cleaning, upholstery cleaning, stain treatment and any other cleaning services agreed between the Client and the Company.
Technician means the representative or contractor appointed by the Company to carry out the services.
2. Scope of Services
The Company will carry out the services as agreed at the time of booking, based on the description of the Premises, floor coverings, upholstery and requirements provided by the Client. Services typically include inspection, vacuuming where appropriate, pre-treatment, main cleaning process and, where agreed, stain protection or additional treatments.
The Company reserves the right to adjust the method or scope of the services on arrival at the Premises if the actual condition or type of materials differs from the information provided at the time of booking. Any such adjustment will be communicated to the Client and may affect the price and duration of the services.
3. Booking Process
3.1 Booking request
Bookings may be requested by the Client via the Company booking channels as advertised. When making a booking, the Client must provide accurate and complete information about the Premises, including access details, approximate room sizes, types of carpets or upholstery, existing stains or damage and any relevant health and safety considerations.
3.2 Booking confirmation
A booking will be deemed confirmed only when the Company has acknowledged the booking, provided a date and time window for the service and, where required, received any applicable deposit. The Company reserves the right to decline a booking request at its sole discretion.
3.3 Arrival times
The Company will provide an estimated arrival time or time window. While the Company aims to attend within the agreed time, arrival times are not guaranteed and may be affected by traffic, weather, previous jobs or other circumstances beyond the Company control. The Company will use reasonable efforts to notify the Client of significant delays.
3.4 Access to the Premises
The Client is responsible for ensuring that the Technician can gain safe and timely access to the Premises at the agreed time. If access is not possible, the Company may treat this as a late cancellation and apply the relevant fee set out in these Terms and Conditions.
4. Client Obligations
The Client agrees to.
Provide accurate information at the time of booking and update the Company of any changes.
Ensure that the Premises are safe for the Technician to access and work in, including adequate lighting and ventilation.
Remove or secure fragile, valuable or breakable items in areas to be cleaned.
Ensure that pets and children are kept away from the work areas during and immediately after the cleaning process.
Provide access to hot water and electricity where reasonably required for the services.
5. Pricing and Payments
5.1 Quotations
Any quotation provided by the Company is based on the information supplied by the Client and is valid for a limited period as specified at the time of quote. The Company reserves the right to amend the quotation on arrival if the actual condition or size of the areas to be cleaned differs from that described or if additional services are requested.
5.2 Payment terms
Unless otherwise agreed in writing, payment is due immediately on completion of the services at the Premises. The Company may accept various payment methods, such as card or bank transfer, as specified at the time of booking. The Client agrees to pay for all services provided, including any additional services requested on site.
5.3 Deposits
The Company may require a deposit for certain bookings, including larger jobs or where special equipment or products are needed. Deposits will be deducted from the final bill. In the event of a cancellation by the Client within the cancellation period described in these Terms and Conditions, the deposit may be retained in full or in part as set out below.
5.4 Late payments
If payment is not received on completion of the services or by the agreed due date, the Company reserves the right to charge interest on the overdue amount and to recover any reasonable costs incurred in the collection of outstanding sums.
6. Cancellations and Rescheduling
6.1 Cancellation by the Client
The Client may cancel or reschedule a booking by giving notice to the Company. Cancellations or rescheduling made more than 48 hours before the scheduled start time will normally incur no charge, unless otherwise specified at the time of booking.
For cancellations or rescheduling made less than 48 hours but more than 24 hours before the scheduled start time, the Company may charge a percentage of the quoted price or retain part of any deposit paid to cover lost time and administration.
For cancellations or rescheduling made less than 24 hours before the scheduled start time, or where the Technician is unable to gain access to the Premises at the agreed time, the Company may charge up to the full quoted price or retain the full deposit.
6.2 Cancellation by the Company
The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including but not limited to sickness, equipment failure, extreme weather, access issues or safety concerns. In such cases, the Company will use reasonable efforts to offer an alternative appointment. If an alternative cannot be agreed, any deposit paid for that booking will be refunded.
7. Service Standards and Limitations
The Company will perform the services with reasonable skill and care, using equipment and cleaning products suitable for the tasks agreed. However, the Client acknowledges and accepts the following limitations.
Certain stains, odours, wear, discolouration or damage may be permanent and cannot be fully removed or remedied.
The final appearance and drying time may vary depending on the type and condition of carpets or fabrics, previous cleaning methods, level of soiling, ventilation and ambient temperature.
The Company cannot guarantee that all allergens, bacteria or contaminants will be removed.
Where the Client has given specific instructions regarding products or methods, the Company will not be responsible for any adverse effects resulting from those instructions, provided it has followed them with reasonable care.
8. Damage and Liability
8.1 Existing damage
The Company accepts no liability for existing damage, wear, discolouration or defects in carpets, rugs or upholstery. This includes, but is not limited to, fraying, loose seams, weak fibres, pre existing stains, fading from sunlight or previous chemical use, and shrinkage caused by prior cleaning methods.
8.2 Reasonable care
The Technician will take reasonable care when moving light furniture or equipment as necessary to carry out the services. The Company will not be liable for damage to items that the Technician has been asked not to move, or which by their nature are fragile, unstable or improperly assembled.
8.3 Limitation of liability
Nothing in these Terms and Conditions limits or excludes the Company liability for death or personal injury caused by the Company negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.
Subject to the above, the Company liability for any loss or damage arising out of or in connection with the services shall be limited to the amount paid or payable for the specific service in question. The Company shall not be liable for any indirect, consequential or economic loss, including loss of profit, loss of use or loss of opportunity.
8.4 Notification of issues
If the Client is not satisfied with any aspect of the services, they must notify the Company as soon as reasonably possible, and in any event within 48 hours of completion. The Company may, at its discretion, arrange a revisit to assess and, where appropriate, rectify the issue. Failure to notify the Company within this timeframe may affect the ability to investigate or offer a remedy.
9. Health, Safety and Access
The Company will comply with applicable health and safety requirements and will take reasonable steps to minimise risk during the services. The Client is responsible for informing the Company of any known hazards at the Premises, including loose floor coverings, exposed wiring, restricted access or other safety concerns.
The Client must ensure clear and safe access to the Premises and the areas to be cleaned. The Company reserves the right to refuse or suspend services where the Technician considers that working conditions are unsafe, unsanitary or otherwise unsuitable. In such cases, a cancellation fee may apply.
10. Waste and Environmental Regulations
The Company will handle and dispose of waste arising from the services in accordance with applicable waste management and environmental regulations in the United Kingdom. This may include, where necessary, the collection and removal of soiled water, used cleaning products and limited solid waste directly generated by the cleaning process.
The Company is not responsible for the removal or disposal of general household waste, construction debris, hazardous materials, sharps, biological waste or any other items not directly related to the services being carried out. The Client must ensure that such materials are removed from areas to be cleaned or dealt with through appropriate licensed waste carriers before the services commence.
Certain substances, including some paints, dyes, chemicals and adhesives, may react unpredictably with cleaning products and may be classed as controlled or hazardous waste. The Company will not handle or dispose of such substances unless explicitly agreed and legally compliant arrangements are in place in advance.
11. Insurance
The Company maintains insurance cover appropriate for the nature of its services. Details of insurance cover can be provided on request. The existence of insurance does not extend or increase the Company liability beyond that set out in these Terms and Conditions.
12. Privacy and Data Protection
The Company will collect and process personal data provided by the Client for the purposes of managing bookings, delivering services, processing payments and handling enquiries or complaints. The Company will take reasonable steps to protect such data and will not sell or share it with third parties except where necessary to perform the services, comply with legal obligations or with the Client consent.
By making a booking, the Client consents to the use of their personal data for these purposes. The Client may request access to or correction of their personal data held by the Company, subject to applicable data protection laws.
13. Complaints and Dispute Resolution
If the Client has any concerns or complaints about the services, they should contact the Company as soon as possible, providing details of the issue and any relevant evidence. The Company will investigate and aim to respond within a reasonable time. Where appropriate, the Company may offer a revisit, partial refund or other remedy at its discretion.
If a dispute cannot be resolved directly between the Client and the Company, either party may pursue their rights through the courts of England and Wales as set out below.
14. Amendments to these Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client booking will apply to that booking. Updated terms may be made available on request.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where necessary to deliver the services, provided that this does not reduce the level of service to the Client.
These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the services, and supersede any previous agreements, understandings or arrangements, whether written or oral.
